Classes must be scheduled to be completed prior to your 37th week of pregnancy. If you are unable to do this, or are within a few days, please contact me and we will come up with a plan. Any classes scheduled after the beginning of your 37th week of pregnancy are only eligible for a partial refund (less the deposit) if you deliver prior to your class. For this reason, please book and schedule your classes early in your pregnancy.
Due to the amount of preparation required for classes, prenatal class cancellation must be made no less than 5 days in advance AND prior to your 37th week of pregnancy for a full refund. If a cancellation is made less than 5 days but more than 24 hours in advance, you may reschedule your class or transfer to another class booked at no more than 37 weeks of pregnancy. Cancellations received less than 24 hours without rescheduling and no shows forfeit their deposit.
If you deliver prior to your class that was scheduled at 37 weeks or less of pregnancy, you are entitled to a full refund. Please notify me as soon as possible if you have delivered prior to your class. Any classes scheduled after the beginning of your 37th week of pregnancy are only eligible for a partial refund (less the deposit) if you deliver prior to your class.
If you experience a pregnancy or infant loss prior to your class, you are entitled to a full refund and the minimum notification guidelines do not apply.
Non-Illness Related In-Person and Telehealth Cancellation Policy
In-Person Lactation Visit cancellations not related to illness and Virtual Lactation Visit cancellations must be made at least 24 hours in advance. If you need to reschedule your appointment for any reason, please contact me as soon as possible. Cancellations less than 24 hours in advance that are not rescheduled are subject to a $25 cancellation fee. Fee will be charged to the card on file or via electronic invoice if no card on file.
Illness Related Cancellation Policy for In-Home Lactation Visits
Please let me know in a timely manner if you or anyone in your family is symptomatic for any illness, including typical symptoms of a "common cold".
If you or anyone in your home has symptoms of illness, please disclose them to me at your earliest convenience so we can create a plan to keep us all safe and illness-free. No cancellation fee will be charged if you communicate illness in a timely manner and we choose to cancel or reschedule. A virtual visit may also be an option for you depending on you and your baby's needs and whether you are needing hands-on assessment or assistance.
If you or anyone in your home is sick with the flu, fever, cough, vomiting, or diarrhea when I arrive at your home, has had known contact or exposure to a COVID-19 positive individual, is suspected to have COVID-19 or has a pending COVID-19 test, or has recently traveled to any country with a current CDC Travel Health Notice and you have not disclosed this prior to the visit, I will need to leave, the visit will be canceled, and you will be charged a $75 fee.
If any of the above apply, you will need to reschedule your visit for at least 14 days from the exposure, and at least 7 days after you are symptom free.
In case of my own illness, illness in one of my family members, any known exposure to a COVID positive individual, or family emergency, I will communicate with you in a timely manner and you will have the option of a virtual visit if appropriate, rescheduling for a future date, or I will refer you to another IBCLC, and no cancellation fee will be charged to you.